Delivery Policy

There is nothing to ship

All products are digital. Nothing is posted, nothing is couriered, and no physical item is produced or sent. There is no shipping cost because there is no shipment.

How delivery works, step by step

1. You agree and pay. On the product page you confirm that you agree to the Terms of Service, the License, and the Refund Policy, then go through to the payment provider.
2. You are shown a confirmation page immediately. The payment provider sends you straight back to a confirmation page on this site. There is no waiting and no queue.
3. Your license is issued there and then. The confirmation page generates your license code, shows it to you, and activates it in that browser automatically. You do not have to type a code in anywhere.
4. You can download your License Certificate. The confirmation page offers a one-page PDF certificate carrying your license code, the product, the date, your order reference, a summary of what the license allows, and an activation link printed as both text and a QR code.
5. You open the Studio. The product is already unlocked in the Studio on that device.
6. Other devices use the activation link. Open the link on your certificate on another device, or scan the QR code with its camera, and the license activates there too.

How long delivery takes

It is immediate. The confirmation page issues the license as it loads, in your browser, without contacting a server. There is no email to wait for and no download to start.

What you actually receive

You receive a license that unlocks the product inside the Studio, plus a License Certificate recording it. The patterns and tools themselves run in the Studio in your browser; what you export from the Studio — image files and, with Production Studio, vector files — is yours to keep and use under the License.

If your email receipt does not arrive

The payment provider sends the payment receipt, not us. If it has not arrived, check the spam folder of the address you used at checkout. Your license does not depend on that email: it was issued on the confirmation page, and it is held in your browser.

If you lose your certificate

Your licenses are listed in the Studio's settings on any device where you have activated them, and you can download the certificate again from there at any time.

If you have lost the certificate and have no device with the license still activated, get in touch through the Contact page with your order number and we will issue a replacement. This is one of the two reasons to keep your order number — the other is refunds.

Keeping your own backup

Licenses and saved work live in your browser and nowhere else. Clearing your browsing data, using a private window, or replacing a device can remove them. The Studio can export a backup file holding every license and everything you have saved, and import it again later. Taking one occasionally is worth the minute it costs.

How long you have access

Online access to the Studio continues for as long as Tilecraft Digital operates. Patterns you have already downloaded or exported are yours under a perpetual license and do not stop working if anything changes, because they are files on your own machine.

Failed or interrupted purchases

If payment did not complete, no license is issued and you are not charged. If you were charged but never reached a confirmation page, get in touch through the Contact page with your order number and we will either issue the license or refund you, whichever you prefer.

Changes to this policy

If this policy changes, the new version is posted here with a new date at the top.