FAQ

How do licenses work here?

When you buy, a license code is generated for you on the confirmation page and activated in that browser straight away. There is nothing to type in and no account to create.

The code looks like TILE-XXXX-XXXXXX-XX. It carries the product it belongs to and a checksum of its own contents, which is how the Studio can tell a real code from a mistyped one without asking a server. It never uses characters that are easy to confuse by hand: no 0 or O, and no 1, I, or L.

What is the License Certificate?

A one-page PDF generated in your browser at the moment of purchase. It records Tilecraft Digital, your name or business name if you entered one, the product, the license code, the issue date, your order reference, a plain summary of what the license allows and does not allow, a link to the full License page, and your activation link printed both as text and as a QR code.

It is yours to keep, print, and file. It is also the fastest way to activate your license on a second device.

How do I activate on another device?

Two ways, and both are on your certificate.

• Open the activation link on the other device. It activates there and the code disappears from the address bar.
• Scan the QR code with that device's camera, which opens the same link.

You can also paste the code into the Studio directly: open the Studio, then Settings, then Activate another license.

There is no device limit enforced by us, because activation happens entirely in your browser and never contacts a server. The license covers one individual or one business, so use it on as many of your own devices as you like, and do not pass it to anyone else.

What if I lose my certificate?

If you still have the license active on any device, open the Studio there, go to Settings, and download the certificate again. It is regenerated on the spot.

If you have no device with it active, get in touch through the Contact page with your order number and we will issue a replacement.

What happens if I clear my browser data?

Your licenses and saved work are stored in your browser and nowhere else, so clearing site data removes them. Nothing is held on a server, which means we have no copy to restore.

Two things protect you. Your certificate carries the code, so you can always activate again. And the Studio can export a backup file holding every license and everything you have saved, which you can import later on the same device or a different one. Settings, then Export a backup. It takes a few seconds and it is worth doing.

Does it work offline?

Yes. Once the Studio has loaded, it keeps working without a connection — your products, your saved work, and your exports are all on your device already. Your browser can also install it like an app from its own menu.

You need a connection the first time, and again when you want to pick up an update.

Which devices and browsers are supported?

A modern web browser on a computer, tablet, or phone. Current versions of the mainstream browsers are what it is built and tested for.

Large exports are limited by memory rather than by the browser, so a phone will not export at the sizes a desktop machine will. Everything else works the same everywhere. There is nothing to install and no operating system requirement.

Can I use these commercially, including print-on-demand?

Yes. Every purchase includes a commercial license covering physical and digital products you sell, including print-on-demand items, with no attribution required and no limit on how many you make or sell.

What you cannot do is resell or distribute the pattern files themselves, use them in a logo or trademark, use them in NFTs, or use them to train AI models. The License page sets all of it out in full.

What file formats do I get?

From the Collections, Pattern Generator Studio, and Repeat Builder: raster image exports, as single tiles and as larger sheets, with transparent-background options where that makes sense.

Production Studio adds true vector SVG export for the repeats that are built from shapes, large raster exports at high pixel density, batch colorway export, and preset output sizes for common print-on-demand and fabric printing requirements.

These are standard formats. They open in ordinary graphics software and you can do whatever you need with them afterwards.

Do images I use in the Studio leave my device?

No. Images you bring into the Studio — into Repeat Builder, for instance — are read and processed by your own browser, on your own machine. Nothing is uploaded, to us or to anyone else.

That is not a policy we are promising to keep. There is no upload code in the Studio, so there is nowhere for your images to go.

How are the patterns made?

The patterns are created with AI assistance and generated in code. They are not made with AI image generators, and they are not made by using or tracing anyone else’s artwork.

In practice that means the shapes, spacing, and repeat geometry are written as code, and AI was used as assistance while writing and refining that code. The output is drawn by the code, mathematically, which is also why every repeat tiles exactly.

Some marketplaces have their own rules about disclosing AI-assisted designs. Those rules are theirs, they differ from one to the next, and they change. Follow the rules of wherever you sell.

What is the difference between Collections and Studio Editions?

Collections are sets of finished seamless repeats. You open one, set your colors, change the scale, and export. They are the fastest route from buying something to having a pattern you can use.

Studio Editions are tools. Pattern Generator Studio makes new patterns from settings you adjust. Repeat Builder turns your own motifs into seamless repeats. Production Studio is the export side: vector SVG, large print sizes, batch colorways, and preset output sizes.

They are not competing with each other. A Collection gives you patterns; Production Studio gets any of them out at production size and in production formats. Plenty of people will want one Collection and nothing else, and that is a perfectly good place to stop.

Can I get a refund?

Yes. A full refund on any purchase if you ask within 14 days, with no reason required. Write through the Contact page with your order number.

Refunds go back to the original payment method within 5 business days of the request, and the payment provider's own processing may add a few days after that. The license ends when a purchase is refunded. The full terms are in the Refund Policy.

Is there a subscription?

No. Every product is a single one-time purchase. There is no subscription, no recurring charge, and no trial that turns into a paid plan. You will never be charged again without buying something again.

Do you use cookies or analytics?

No cookies, no analytics, no advertising trackers, and no third-party scripts. The site stores your licenses and settings in your browser's own local storage, which is on your device and never transmitted. The Privacy Policy covers it in full.

Something else?

If your question is not here, ask it through the Contact page.